We will always be learning about social media.
This is something I was thinking of in reflection to a previous post about the Bureau of Labor Statistics job categories finally being revamped to include social media related positions. Social media is extremely unique as a communications medium – it can almost be considered to be its own living and breathing entity that is perpetually growing and changing on its own. Unlike telephone, email, text message, or even the dreaded fax machine, the platforms used for social media engagement keep growing and changing as the internet and our technology that supports it (example: mobile platforms) continues to do so. Even in my role working in an office of a higher education institution, I find that there are people who are very well versed in social media platforms and then those who are just trying to reach for a basic understanding. There is a huge spectrum of individual variance when it comes to comfort level with social media.
Even in my role within university career services and career counseling, we constantly expand our social media usage. In this past year alone, our office has joined Facebook and Twitter, in the hopes of better connecting to students and alumni who are active on social media. We have also recently installed flat-screen tv panels into the waiting areas of the office, so students can continue to be engaged with useful career development material even while waiting for their appointment or campus interview. The screens are programmed weekly to include content for career-related panels and workshops held in our office or on campus that week. We also use the screens to feature “alumni spotlights” showcasing brief bios and the careers of university alumns, and “fast facts” for quick tips related to resumes, cover letters, interviewing, job searching, and basically all steps of career development through freshman year to graduation day.
We have made great gains in 2013 with these recent developments in the social media usage of my particular office, but by no means are we about to rest on our laurels. As social media and technology continues to change, we will continue to change our strategy to best harness the power and resources it offers. To acknowledge that we will always be learning about social media is not to admit a lack of knowledge or ameturization, but shows a level of professionalism and commitment to excellence in that we are constantly reevaluating best practices in light of future technological developments. I truly believe this mindset is essential to those working within higher education – we need to keep up with our trend setting students!